UP Ski & Mountain Guides AB is a company registered in Sweden under the number 556985-2097
A] Informations and booking
-A detailed description of every package trip is available on our two websites, www.upguides.com and www.offpistmaurienne.com
-The bookings are always confirmed after an email and/or phone contact.
-The booking is effective after the payment of the deposit.
-A deposit of 20% of the total price is required for booking. It has to be payed, at the latest, three months before the first day of the trip.
-The balance (80%) is due, at the latest, one week before the first day of the trip.
-All payment are made following the bank account informations given on the invoice that will be sent to you. Thanks to use the invoice number as a reference for your payment.
C] Cancellation policy
-If we are canceling the trip, all payment that you’ve made will be integrally returned to you.
-If you are canceling, whatever the reasons are:
.More than three months before the trip, all payment will be returned to you, minus 5% of administrative fees.
.Less than three months before the trip, we keep you deposit.
Our professional insurances are, in no case, substitute to your own personal insurances, and you are responsible for purchasing one that covers the search&rescue, medical and repatriation costs for all activities and countries concerned by the trip.
E] Special COVID-19
Regarding the COVID-19 situation, we will refund our guests if:
- there is a restriction of circulation to travel to France, in a case of force majeure
- there is a quarantine once you arrive in France
- there is a closure of the french border
- your region/country is confined with no possibility of moving
If you can't travel because you have the covid-19 / if you are under quarantine, you should have a personal insurance to refund you.